+31(0)85 - 130 74 61

Daily reachable between 7:00 - 17:00 (GMT +1)

nogepa

FAQ

Booking (10)

What if the date of application is not possible?

We strive to schedule the training when it suits you. However, if the training cannot go ahead on request, we will always contact you. Together with you we will choose a date that suits both parties.

How do I know my booking is confirmed?

After completion of the booking, a thank you page will appear on your screen. After seeing this page, the booking was received by us. When the date is available in the booking calendar, you will immediately receive a confirmation by e-mail after your booking. When you make a booking on request, you will first receive a copy of your request. We will contact you to discuss whether the training can be followed on the chosen date. If you have not received an e-mail, first check your junk e-mail. Your spam filter may have seen the message as advertisement.

Is it possible to book a private course?

If you would like to follow a private training, you can indicate this as a comment in the booking form. It is possible that there are extra costs for a private training. Note: not all courses are eligible for 1 person. Some trainings require a minimum number of participants. To make sure that we can meet your specific wish, you can also contact us first or call +31(0)85 - 130 74 61.

Can I also book trainings in the evenings or over the weekend?

We can offer customized planned trainings. Would you like more information about this? Please contact us or call +31(0)85 - 130 74 61 We are happy to help you with this.

Can I book multiple courses at the same time?

Each training must be booked separately. Different STCW courses and NOGEPA courses are offered in combination and can be booked as such. Would you like to participate in several courses in a short period? Please contact us, so that we plan the desired trainings for you. However, while booking a course you can add several participants in one booking form for the same course.

Can I change or cancel my booking?

We understand the dynamics in the offshore, maritime and wind sector. Therefore cancellations and changes at FMTC are always possible. This is free of charge up to 24 hours in advance. After this we will charge the full amount. If you wish to report a change or cancellation, please contact us and send us an e-mail to info@fmtcsafety.com or call  +31(0)85 - 130 74 61. Our employees will reschedule or cancel the training for you. You will receive a confirmation of your change or cancelation.

I would like to have a training on location. Is that possible?

A number of training courses certainly qualify for this. We request you for more information to contact us or call+31(0)85 - 130 74 61. We are happy to help you!

I have not received an e-mail yet, has my booking been received?

When you make a booking, you will immediately receive an e-mail from FMTC. If you have not yet received an e-mail, please check your junk e-mail to be sure. Your spam filter may have seen the message as advertisement. Have you not received an e-mail half an hour after having done the booking and is it not included in your junk mail? Please contact FMTC customer service by calling +31(0)85 - 130 74 61 or by filling in the contact form.

How far in advance can I book a training?

If you choose a training that is available, you can book up to one day in advance. If you wish to follow a training on request, it is desirable not to do this last minute. This gives us the opportunity to respond to your desire. On the course agenda you can see whether a training is available or on request. Do you need a course as soon as possible but is it not scheduled as you wish? Please contact FMTC customer service by calling +31(0)85 - 130 74 61 or send us an e-mail: info@fmtcsafety.com.

How do I register for the courses?

On our website you will find all our courses. You can easily search for your course on our home page or search per category. If you have found your course you can click on the button book or on the information. On the information page you will see on the right a calendar with the start dates of the course. Please click on the start date you wish and you will see our booking form. With the course offer you can also immediately click on the button Book. After this, the booking form will appear where you can select the desired location and (start) date and then fill in the form. Another option is to first click on the training itself and then select the desired location and (start) date in the calendar on the right side of the page. In this way you will also be redirected to the booking form where you can fill in all the details. After having booked the course you will receive a confirmation by e-mail.


FAQ