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FREQUENTLY ASKED QUESTIONS
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We strive to schedule the training when it suits you. However, if the training cannot go ahead on request, we will always contact you. Together with you we will choose a date that suits both parties.
After completion of the booking, a thank you page will appear on your screen. After seeing this page, the booking was received by us.
When the date is available in the booking calendar, you will immediately receive a confirmation by e-mail after your booking. When you make a booking on request, you will first receive a copy of your request. We will contact you to discuss whether the training can be followed on the chosen date.
If you have not received an e-mail, first check your junk e-mail. Your spam filter may have seen the message as advertisement.
If you would like to follow a private training, you can indicate this as a comment in the booking form. It is possible that there are extra costs for a private training.
Note: not all courses are eligible for 1 person. Some trainings require a minimum number of participants. To make sure that we can meet your specific wish, you can also contact us first or call +31 (0) 85 130 74 61.
We can offer customized planned trainings. Would you like more information about this? Please contact us or call +31 (0) 85 130 74 61. We are happy to help you with this.
Each training must be booked separately. Different STCW courses and NOGEPA courses are offered in combination and can be booked as such.
Would you like to participate in several courses in a short period? Please contact us, so that we plan the desired trainings for you. However, while booking a course you can add several participants in one booking form for the same course.
During the business hours, our employees can always be contacted via online chat. In case you want to chat, click at the right bottom of the page to open the chat window and follow further instructions.
We understand the dynamics in the offshore, maritime and wind sector. Therefore cancellations and changes at FMTC are always possible. This is free of charge up to 24 hours in advance. After this we will charge the full amount. If you wish to report a change or cancellation, please contact us and send us an e-mail to info@fmtcsafety.com or call +31 (0) 85 130 74 61. Our employees will reschedule or cancel the training for you. You will receive a confirmation of your change or cancelation.
A number of training courses certainly qualify for this. We request you for more information to contact us or call +31 (0) 85 130 74 61. We are happy to help you!
When you make a booking, you will immediately receive an e-mail from FMTC. If you have not yet received an e-mail, please check your junk e-mail to be sure. Your spam filter may have seen the message as advertisement.
Have you not received an e-mail half an hour after having done the booking and is it not included in your junk mail? Please contact FMTC customer service by calling +31 (0) 85 130 74 61 or by filling in the contact form.
If you choose a training that is available, you can book up to one day in advance. If you wish to follow a training on request, it is desirable not to do this last minute. This gives us the opportunity to respond to your desire. On the course agenda you can see whether a training is available or on request.
Do you need a course as soon as possible but is it not scheduled as you wish? Please contact FMTC customer service by calling +31 (0) 85 130 74 61 or send us an e-mail: info@fmtcsafety.com.
On our website you will find all our courses. You can easily search for your course on our home page or search per category. If you have found your course you can click on the button book or on the information.
On the information page you will see on the right a calendar with the start dates of the course. Please click on the start date you wish and you will see our booking form.
With the course offer you can also immediately click on the button Book. After this, the booking form will appear where you can select the desired location and (start) date and then fill in the form. Another option is to first click on the training itself and then select the desired location and (start) date in the calendar on the right side of the page. In this way you will also be redirected to the booking form where you can fill in all the details. After having booked the course you will receive a confirmation by e-mail.
When you already booked your course it’s not possible anymore to book a hotel. When you do want to book a hotel please contact us through our contact form or call us on +31 (0) 85 130 74 61.
On our contact page you can find the directions to our different locations. The directions describe how you can come to our locations by car as well as with public transport. You can also find the address information from each location on this page.
When booking a hotel room you can choose from different packages, so you can choose for yourself if you want a package including diner.
This is certainly possible! We have deals with various hotels nearby our FMTC locations. You’ll be able to spend the night close by for a good price. On the page hotel overnight stays you can find more information about this. While booking the course you can indicate if you want to book a hotel as well.
Do you have questions about this? Contact us through our contact form or call +31 (0) 85 130 74 61.
When you choose for a hotel whilst booking a course, the rooms that we book will always be single rooms. You don’t have to specify this in your booking.
When you are booking your course you can indicate in the booking form if you also want to book a hotel. Then you can choose the hotel and type of package you want. Furthermore you need to fill in the right arrival and departure dates and you can book the hotel.
Yes, in the ‘Labour Law’ it says that every employer is obliged to be well-prepared for accidents, fire and evacuation and therefore is obliged of having an ERO.
No, despite your First Aid certificate, an ERO must be present at your company at all times. The reason is that during ERO courses, you are trained to extinguish fires as well.
The amount of ERO’s depends on the potential risks that could occur. There must be at least one ERO present at all times to take action in case of an emergency.
The course consists of 5 modules: GWO First Aid, GWO Working at Heights, GWO Sea Survival, GWO Fire Awareness and GWO Manual Handling. They can be taken separately or together.
After registering for GWO Basic Safety Training E-learning, the delegate receives access to online teaching material by e-mail immediately.
GWO stands for ‘Global Wind Organisation’. It is a non-profit organisation and has provided the Basic Safety Training standards for the wind industry since 2012.
WINDA is the registration system of GWO where they can keep track of alle the courses per person. When the delegate completes his GWO course, we add the course in WINDA. The delegate doesn’t receive a certificate of the course, only a sticker and the registration in WINDA.
First the delegate has to create an account at WINDA. Click here to create this WINDA account. After the registration, the delegate receives a WINDA ID. We need the WINDA ID to add the GWO course into the account of the delegate. Every GWO course is registered separately. When the delegate takes the GWO Basic Safety Training for example, he or she will be registered five times, because there are five seperate courses.
There is also a WINDA account for the employer, so he can check all the employees in WINDA.
For more information about the organization account click here.
For more information about the delegate account click here.
Unfortunately, you can not attend the refresher courses when your GWO certificate is expired. You have to take the basic GWO course again. Unfortunately GWO doesn’t have anything like dispensation like the offshore courses.
GWO stands for Global Wind Organization and is since 2012 the standard for the people working in the wind industry, both onshore and offshore. GWO is formed by a cooperation between several large players in the wind industry.
If you hold a valid Certificate of Competency (CoC) and/or have sufficient sailing experience, either 365 days within the past 5 years or at least 3 months within the past 6 months, you may be eligible to join the refresher course. It is important to note that your original certificate will serve as the reference when issuing the renewed certificate. The new certificate will maintain the original expiration date, with 5 years added to it. Please be aware that certificates expired for more than 5 years are not eligible. Are you not sure if you can participate in the refresher course? Please contact us or call +31 (0) 85 130 74 61 and we can help you further.
Yes, all of our STCW courses are instructed according to the Manila Amendments 2010. The Manila Amendments describe the guidelines for training seafarers.
In case you are going to work in the maritime sector an STCW Basic Safety Training is required. On this page you can find more information about the content of this course.
The certificates with STCW certification are mostly valid for a period of five years. These have to be renewed in time in order to keep them valid. In the period of five years you are ought to have been on a ship for at least 365 days.
When you aren’t certain about when your certificate expires, you could always look on the certificate. The expiration date should be on there.
Without a valid medical certificate, it is not allowed to work in the offshore sector, as a sailor or in the wind sector.
Depending on where you work, it may take longer for emergency services to be on site and can, if necessary, take you to earth. Therefore good health is a prerequisite, not only for yourself but also for your colleagues. If your medical certificate expires right after you are about to land again, please book a medical exam before going to work! In the event of force majeure, it may happen that you are away from home for a longer period of time and therefore not validly examined.
Since April 2015, it is also required to be in possession of a shoulder measurement certificate if you are traveling by helicopter (from England).
Regular tests take about half an hour. If an additional examination is required, the test may take longer.
When you fly on a helicopter from England a shoulder measurement must have been done. This shoulder measurement measures the breadth of the shoulders. When the shoulder breadth is more than 55,9 cm (22″) it will be seen as extra wide (XBR). If this is the case the person with the extra wide shoulders should sit next to a window and he will get a chair which is customized to his shoulder breadth. When you have a shoulder measurement of less than 55,9 cm (non XBR) you will be placed in the helicopter in the regular way.
We can make sure that you are examined before the course begins to obtain a medical certificate. When you book the course you can indicate this in the booking form. For more information read on on the page medical examination at FMTC.
Participants of a course with special needs like, language problems, physical or medical limitations or special care concerning religion or culture have to indicate so on the booking form. Note that if no additional agreements are made with the organisation, additional costs will be charged.
For various courses, you need to be in possession of a valid medical certificate. If this is the case, it’s indicated at the course. In case you do not have such a certificate yet, FMTC can provide you with a medical examination. You can request for this in the booking form. Click here for more information.
All participants are required to sign a form on which is stated that the participant is fit enough from a medical point of view to take part in all parts of the course.
You can download the request for dispensation form here: Request for Dispensation. You can use this form if you want to request for dispensation in case your NOGEPA certificate is expired.
When your NOGEPA certificate is not valid anymore, it’s not possible to just take the refresher course. Via NOGEPA you have to request for dispensation. You can do that trough the following form: Request for Dispensation.
When your OPITO certificate is expired you can’t just take the refresher course. If your OPITO BOSIET is expired, you have to take this course again. Only when your OPITO FOET certificate is expired, you can submit a request for dispensation till 3 months after the expiry date. You can download the request for dispensation form here. When you have filled out the form, please send it to info@fmtcsafety.com.
When the dispensation is approved you can do the OPITO FOET course again.
In order to work offshore you have to have completed the course of NOGEPA 0.5A Basic Offshore Safety or the OPITO BOSIET course at least. Your employer can give you an indication of which courses you need to complete, because it may vary depending on your employer.
On the Dutch continental plate you are allowed to work for a maximum of 14 consecutive days on an offshore installation. After this period of time you have to rest for a minimum of 14 days.
The IBAN account number of FMTC is NL38RABO0324879725 name of Fire and Medical Training Centre B.V.
You can use this account number to transfer the money from your invoice to FMTC.
After confirmation of your booked course we will send you an invoice through e-mail. You’ll have to pay this amount before the end of your course.
After confirmation of your booked course you will immediately get the invoice in your mail. Note that it’s possible that the e-mail will be sent to your spam folder, so when you haven’t received it yet always check that first.
Yes, you can pay with cash or by card at our FMTC locations.
All the prices stated are per person and per course. This is including lunch, coffee or tea, course materials and a certificate and excluding 21% VAT, dinner, travel expenses, interpreter expenses, board and lodging.
In case a course only takes half a day lunch is not included.
After you received confirmation of your reservation, you will receive another e-mail with your invoice. In case you receive the invoice per e-mail, you can pay with iDeal, credit card or Paypall through the e-mail. You can of course also transfer the money directly to FMTC. Note to always mention your invoice ID clearly.
Do you prefer to pay at one of our locations? That’s also possible. You can pay by card as well as with cash.
Different rules apply depending on the sector in which you work. You can find the relevant information in the offshore, maritime, and GWO sections.
Would you like more details about this? Please contact us or call us directly at +31 (0) 85 130 74 61
You are expected to be at the training location of FMTC at 7.30 a.m.
You have to refresh the course before your certificate is expired. This means that you have to train before the expiration date. NOPEGA and OPITO have a so called 3 months window. This means that you can come and train at FMTC 3 months before your expiration date, while preserving your current expiration date.
For example: Your NOGEPA 0.5A certificate expires on 6 July 2020, then you can already take the NOGEPA 0.5B from 6 April 2020. When you for example take the course on the 20th of April 2020 your new expiration date becomes 6 July 2024.
Our goal is to never cancel a course and so far, we’ve successfully achieved that! However, please note that some trainings require a minimum number of participants due to the practical exercises involved.
The delegate is expected to be at the training centre at 07:30 a.m. Delegates who arrive late will have to make up for the lost time. This will be charged after notifying the customer.
The courses will last until 4.00 p.m.
You always have to bring a valid identity document. When you have a Personal Safety Logbook or shipping logbooks you can also bring these to the course to have it updated. If a medical certificate is required for a course you have to bring this as well.
The required safety materials, towels and lunch will be taken care of by FMTC. Furthermore you can bring a set of extra clothes for the practical parts of the courses.
When booking the course, the materials you need to bring to the course will also be described in the confirmation mail.
A Personal Safety Logbook (PSL) is a safety passport where you can register the courses that you have finished and your medical examinations. It is not required to have a Personal Safety Logbook, but it is very convenient. With this logbook you can show all your certificates.
PSL booklets are available for purchase at our facilities.
FMTC provides a lunch for you with freshly made sandwiches, soup and salads. Furthermore there is coffee and tea available.
We can offer you a course which is specially designed to suit your desires. For more information about this option contact us on +31(0)85 – 130 74 61 or through our contact form.
It’s possible to attend an exam where everything will be read out to you. However an oral exam is not an option.
We expect the participants to understand and read the English language and also to be able to speak English. It’s possible that the training group consist of some international participants and in that case the course will be held in English. In case there are no international course participants present, the course will certainly be instructed in local language.
It’s not necessary to have a Personal Safety Logbook (PSL), but it’s however convenient to have one. In the PSL you can register all the courses you take.
You can buy a Personal Safety Logbook (PSL) at our FMTC locations. This costs €30.-
When you arrive at the FMTC location, please register at the reception. You will be required to present a valid government-issued photo ID that is legally recognized in the country where you are attending the course.